Thank you for shopping at Emaan Qirat. If you are not entirely satisfied with your purchase, we’re here to help.

Delivery Charges and Duration

Your clothes are inspected by our Quality Control team and dispatched directly from our production house. Our delivery charges and duration are as follows:

Delivery Charges

Delivery Duration

Disclaimer

The delivery times specified above are based on normal business conditions. Delays can be expected in logistics due to various safety measures implemented in a number of jurisdictions worldwide as a result of COVID-19.

Note:

1. All items are shipped using a tracked service which allows you to track the status of your order door to door.
2. If your country / city is not noted above, we still may be able to deliver. For delivery times, please get in touch with us at: [email protected].

Returns Policy

We take the health & safety of our customers very seriously. While the below was our returns and refund policy post COVID-19, due to the current health risk posed by the pandemic, we have suspended the below returns / refunds policies until further notice for your own health & safety. Please check the size details carefully using our size guides on each product’s page. If you have any questions with regards to a design, you can get in touch with us by email on [email protected] or through our social media profiles on facebook or instagram @emaanqirat or @awrahbyeq. We apologise in advance for any inconvenience caused. We will continue to assess the risk situation and will update our policies accordingly.

Thank you for shopping at Emaan Qirat. If you are not entirely satisfied with your purchase, we are always here to help. In order to process any item you return, please ensure that:

• Notify Customer Services that you wish to return your purchase. Please include the reasons why you are returning and also if you wish to exchange or apply for a refund. Customer Services can be contacted on: [email protected].
• Please make sure you return your item within 10 calendar days from the date you received it;
• Your item must be unused, tags attached and in the same condition that you received it;
• Ensure that your returned items are in the undamaged original Emaan Qirat branded packaging with all tags attached;
• Include a copy of the receipt or proof of purchase along with your returned item;
• Customers need to ensure they declare their goods as ‘Returns’. Any fees charged as a result of not declaring as returns will be deducted from the refund amount. No deductions will be made if the items are marked clearly as ‘Return’; and
• You will be responsible for paying the shipping costs of returning your item.

We always prioritize our customers, so we have partnered with our courier agents to offer you return addresses in 24 major cities across the world. Please return your item to the address closest to you.

Refunds Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Your refund will be processed within the time frame as set by your card provider.

Also, please note the following:

• Shipping costs paid during ordering and returning are non-refundable; and
• Any charges/taxes incurred by the customer when returning items will not be refunded.