Delivery & Returns Policies

Thank you for shopping at Emaan Qirat. If you are not entirely satisfied with your purchase, we’re here to help.

Delivery Charges and Duration

Your clothes are inspected by our Quality Control team and dispatched directly from our production house. Our delivery charges and duration are as follows:

Delivery Charges

PURCHASE VALUE
NORMAL DELIVERY
ORDERS UNDER USD 100USD 15
ORDERS ABOVE USD 100FREE

Delivery Duration

DESTINATION & TRANSIT TIMES (WORKING DAYS) 
DESTINATIONWD DESTINATIONWD DESTINATIONWD DESTINATIONWD
ALBANIA7EL-SALVADOR7MACAU5SENEGAL7
ALGERIA4ESTONIA7MADAGASCAR6SEYCHELLES4
AMERI.SAMOA7ETHIOPIA6MADEIRA IS8SINGAPORE2
ANDORA7FAROE IS7MALAWI5SLOVAKIA6
ANGOLA6FIJI5MALAYSIA3SLOVENIA6
ANGUILLA7FINLAND4MALDIVES2SOLOMON IS7
ANTIGUA7FRANCE4MALI5SOMALIA6
ARGENTINA7FRENCH GUYANA7MALTA6SOUTH AFRICA5
ARMENIA7GABON5MARTINIQUE7SPAIN4
ARUBA6GAMBIA6MAURITANIA7SRI LANKA4
AUSTRALIA4GERMANY4MAURITIUS5ST EUSTATIUS7
AUSTRIA4GHANA6MEXICO6ST KITTS7
AZERBAIJAN7GIBRALTAR5MOLDOVA6ST MAARTEN7
AZORES7GREECE4MONACO5ST VINCENT7
BAHAMAS7GREENLAND7MONGOLIA6SUDAN4
BAHRAIN3GRENEDINES7MONTSERRAT7SURINAM7
BANGLADESH3GUAM7MOROCCO4SWAZILAND5
BARBADOS6GUATEMALA7MOZAMBIQUE7SWEDEN4
BARBUDA7GUERNSEY7MYANMAR5SWITZERLAND4
BELGIUM4GUINEA BISSAU7NEPAL4SYRIA4
BELIZE7GUYANA7NETHERLANDS4TAIWAN3
BENIN4HAITI7NEVIS7TAJIKISTAN8
BERMUDA7HONDURAS7NEW CALEDONIA7TANZANIA6
BEYLORUSSIA7HONG KONG2NEW ZEALAND5THAILAND4
BOLIVIA7HUNGARY5NICARAGUA7TOGO7
BONAIRE7ICELAND4NIGERIA4TONGA7
BOSTWANA7INDIA3NOR.IRELAND5TORTOLA7
BRAZIL6INDONESIA3NORWAY4TRANSIKEI7
BRUNEI6IRAN4OMAN3TRINIDAD6
BULGARIA6IRELAND4PAKISTAN4TUNISIA4
BURKINA FASO7ISRAEL5PALAU7TURKEY3
BURUNDI6ITALY4PALESTINE5TURKMENISTAN5
CAMAROON6IVORY COST6PANAMA5TURKS6
CAMBODIA7JAMAICA6PAPUA NEW GUINEA7TUVALU7
CANADA4* JAPAN4PARAGUAY5U.A.E2
CHAD6JERSEY6PARIS3UGANDA5
CHILE6JORDAN3PERU5UKRAIN5
CHINA5KAZAKHSTAN6PHILIPPINES4UK2
COLOMBIA6KENYA5PITCAIRNIS7URUGUAY6
COLOMBO2KIRIBATI7POLAND4US VIRGIN ISL5
CONGO6KOREA SOUTH4PORTUGAL4USA4
COSTA RICA6KYRGISTAN7PUERTO RICO6UZBEKISTAN6
CROATIA5KUWAIT3QATAR3VANUATU7
CURACAO7LAOS6REUNION ISL7VATICAN CITY7
CYPRUS4LATVIA6ROMANIA5VIETNAM4
CZECH5LEBANON3RUSSIA5WALES4
DENMARK4LESOTHO7RWANDA6WEST BANK7
DJIBOUTI6LIBERIA7SAMOA7YEMEN4
DOMINICAN7LIECHTENSTEIN7SAN MARINO7ZAIRE7
DUBAI1LITHUANIA7SAUDI ARABIA3ZIMBABWE5
ECUADOR6LONDON2SCOTLAND2
EGYPT3LUXEMBOURG4SEIRRA LEONE7

Disclaimer

The delivery times specified above are based on normal business conditions. Delays can be expected in logistics due to various safety measures implemented in a number of jurisdictions worldwide as a result of COVID-19.

Note:

  1. All items are shipped using a tracked service which allows you to track the status of your order door to door.
  2. If your country / city is not noted above, we still may be able to deliver. For delivery times, please get in touch with us at: [email protected].

Returns Policy

We take the health & safety of our customers very seriously. While the below was our returns and refund policy post COVID-19, due to the current health risk posed by the pandemic, we have suspended the below returns / refunds policies until further notice for your own health & safety. Please check the size details carefully using our size guides on each product’s page. If you have any questions with regards to a design, you can get in touch with us by email on [email protected] or through our social media profiles on facebook or instagram @emaanqirat or @awrahbyeq. We apologise in advance for any inconvenience caused. We will continue to assess the risk situation and will update our policies accordingly.

Thank you for shopping at Emaan Qirat. If you are not entirely satisfied with your purchase, we are always here to help. In order to process any item you return, please ensure that:

  • Notify Customer Services that you wish to return your purchase. Please include the reasons why you are returning and also if you wish to exchange or apply for a refund. Customer Services can be contacted on: [email protected].
  • Please make sure you return your item within 10 calendar days from the date you received it;
  • Your item must be unused, tags attached and in the same condition that you received it;
  • Ensure that your returned items are in the undamaged original Emaan Qirat branded packaging with all tags attached;
  • Include a copy of the receipt or proof of purchase along with your returned item;
  • Customers need to ensure they declare their goods as ‘Returns’. Any fees charged as a result of not declaring as returns will be deducted from the refund amount. No deductions will be made if the items are marked clearly as ‘Return’; and
  • You will be responsible for paying the shipping costs of returning your item.

We always prioritize our customers, so we have partnered with our courier agents to offer you return addresses in 24 major cities across the world. Please return your item to the address closest to you.

CountryReturn NameAddress Line 1Address Line 2Town/ CityCounty/ StateZip / Post CodeTelephone
AustraliaEmaan QiratAIC 110 Denison Street, HillsdaleCMB 13072HillsdaleNew South Wales20360061293132300
CanadaEmaan Qirat5810 Ambler Drive, Unit 14CMB 13072MississaugaOntarioL4W4J50019052380440
ChinaEmaan QiratUnit 1, Building 15, Lane 248 Huqingping Highway Minhang District, ShanghaiCMB 13072ShanghaiShanghai20110500864006318388
EgyptEmaan QiratAramex,outbound,SNS 4,5 KM From Cairo-Suez RoadCMB 13072Cairo--0020233388466
FranceEmaan QiratC/O Aramex, Zone de fret 4, 2 Rue Des Voyelles Roissy CDG Cedex 95703CMB 13072Roissy CDG cedexIle-de-France957030033148167600
GeorgiaEmaan QiratAramex Georgia ,45, Navtlughi str. ,380100CMB 13072Tbilisi-38010000995322776263
GermanyEmaan QiratSovereign AIC, Spreestrasse 4CMB 13072Kelsterbach-65451004940226317458
Hong KongEmaan QiratAramex HK LTD – SNS, 1/F, Mapletree Logistics Hub Tsing Yi, 30 Tsing Yi RoadCMB 13072Tsing Yi SouthKwai Tsing9990770085235567000
IndiaEmaan QiratAramex India Pvt Ltd ,31Q Laxmi industries estate, Andheri westCMB 13072MumbaiMaharashtra40005300912233003300
ItalyEmaan QiratAir Express Rep. AIC Via Milano, 9 Pobbiano di Rodano (MI)CMB 13072RodanoLombardy20090003902926851
JapanEmaan QiratTOKYO SRC UNIT-A5F Katsushima AICCMB 13072Shinagawa-kuTokyo140-0012‎0081364230866
JordanEmaan QiratAramex main building, Alquds street, Almugablain districtCMB 13072Amman--0096265358855
LebanonEmaan QiratMirna Chalouhi Highway, Aramex BldgCMB 13072Ad Dikwanah--009611518600
MalaysiaEmaan QiratAramex, Hedgeford Innovation Park ,12C, Jalan TandangCMB 13072Petaling JayaSelangor460500060377878787
SingaporeEmaan QiratAIC Dept no 2 Changi north street 1, #01-02CMB 13072SingaporeSingapore498828006565430300
South AfricaEmaan QiratAramex No. 1 Quark Crescent, Linbro Business ParkCMB 13072SandtonGauteng20650027114573000
South KoreaEmaan QiratAIC CJ Logistics Jeongsooyutong BLDG 2FL, Arayukro 37, Gochon-eupCMB 13072Gimpo-SiGyeonggi-do10136008227001583
Sri LankaEmaan QiratLevel 12 Parkland BuildingNo 33 Park StreetColombo-002000094117439238
ThailandEmaan Qirat153 Soi Pridi Banomyong 14, Sukhumvit 71 Rd., Phra Khanong Nuea, WatthanaCMB 13072Bangkok-10110006620227070
TurkeyEmaan QiratAramex International Hava Kargo ve Kurye A.S,
Mimar Sinan cad. Serhat sok. No: 35,
34306 Ikitelli
CMB 13072IstanbulMarmara3430600902129991222
United Arab EmiratesEmaan QiratAramex Building ,184 Airport Road, Umm RamoolCMB 13072Dubai-000971600544000
United KingdomEmaan QiratAramex House Old Bath Road ColnbrookCMB 13072SloughBerkshireSL3 0NS00441753210399
United States of AmericaEmaan Qirat182-21 150th AvenueCMB 13072Springfield GardensNew York114130017185538740

Refunds Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Your refund will be processed within the time frame as set by your card provider.

Also, please note the following:

  • Shipping costs paid during ordering and returning are non-refundable; and
  • Any charges/taxes incurred by the customer when returning items will not be refunded.
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