Delivery & Returns Policies
Thank you for shopping at Emaan Qirat. If you are not entirely satisfied with your purchase, we’re here to help.
Delivery Charges and Duration
Your clothes are inspected by our Quality Control team and dispatched directly from our production house. Our delivery charges and duration are as follows:
Delivery Charges
| PURCHASE VALUE | NORMAL DELIVERY |
|---|---|
| ORDERS UNDER USD 100 | USD 15 |
| ORDERS ABOVE USD 100 | FREE |
Delivery Duration
| DESTINATION & TRANSIT TIMES (WORKING DAYS) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| DESTINATION | WD | DESTINATION | WD | DESTINATION | WD | DESTINATION | WD | ||||
| ALBANIA | 7 | EL-SALVADOR | 7 | MACAU | 5 | SENEGAL | 7 | ||||
| ALGERIA | 4 | ESTONIA | 7 | MADAGASCAR | 6 | SEYCHELLES | 4 | ||||
| AMERI.SAMOA | 7 | ETHIOPIA | 6 | MADEIRA IS | 8 | SINGAPORE | 2 | ||||
| ANDORA | 7 | FAROE IS | 7 | MALAWI | 5 | SLOVAKIA | 6 | ||||
| ANGOLA | 6 | FIJI | 5 | MALAYSIA | 3 | SLOVENIA | 6 | ||||
| ANGUILLA | 7 | FINLAND | 4 | MALDIVES | 2 | SOLOMON IS | 7 | ||||
| ANTIGUA | 7 | FRANCE | 4 | MALI | 5 | SOMALIA | 6 | ||||
| ARGENTINA | 7 | FRENCH GUYANA | 7 | MALTA | 6 | SOUTH AFRICA | 5 | ||||
| ARMENIA | 7 | GABON | 5 | MARTINIQUE | 7 | SPAIN | 4 | ||||
| ARUBA | 6 | GAMBIA | 6 | MAURITANIA | 7 | SRI LANKA | 4 | ||||
| AUSTRALIA | 4 | GERMANY | 4 | MAURITIUS | 5 | ST EUSTATIUS | 7 | ||||
| AUSTRIA | 4 | GHANA | 6 | MEXICO | 6 | ST KITTS | 7 | ||||
| AZERBAIJAN | 7 | GIBRALTAR | 5 | MOLDOVA | 6 | ST MAARTEN | 7 | ||||
| AZORES | 7 | GREECE | 4 | MONACO | 5 | ST VINCENT | 7 | ||||
| BAHAMAS | 7 | GREENLAND | 7 | MONGOLIA | 6 | SUDAN | 4 | ||||
| BAHRAIN | 3 | GRENEDINES | 7 | MONTSERRAT | 7 | SURINAM | 7 | ||||
| BANGLADESH | 3 | GUAM | 7 | MOROCCO | 4 | SWAZILAND | 5 | ||||
| BARBADOS | 6 | GUATEMALA | 7 | MOZAMBIQUE | 7 | SWEDEN | 4 | ||||
| BARBUDA | 7 | GUERNSEY | 7 | MYANMAR | 5 | SWITZERLAND | 4 | ||||
| BELGIUM | 4 | GUINEA BISSAU | 7 | NEPAL | 4 | SYRIA | 4 | ||||
| BELIZE | 7 | GUYANA | 7 | NETHERLANDS | 4 | TAIWAN | 3 | ||||
| BENIN | 4 | HAITI | 7 | NEVIS | 7 | TAJIKISTAN | 8 | ||||
| BERMUDA | 7 | HONDURAS | 7 | NEW CALEDONIA | 7 | TANZANIA | 6 | ||||
| BEYLORUSSIA | 7 | HONG KONG | 2 | NEW ZEALAND | 5 | THAILAND | 4 | ||||
| BOLIVIA | 7 | HUNGARY | 5 | NICARAGUA | 7 | TOGO | 7 | ||||
| BONAIRE | 7 | ICELAND | 4 | NIGERIA | 4 | TONGA | 7 | ||||
| BOSTWANA | 7 | INDIA | 3 | NOR.IRELAND | 5 | TORTOLA | 7 | ||||
| BRAZIL | 6 | INDONESIA | 3 | NORWAY | 4 | TRANSIKEI | 7 | ||||
| BRUNEI | 6 | IRAN | 4 | OMAN | 3 | TRINIDAD | 6 | ||||
| BULGARIA | 6 | IRELAND | 4 | PAKISTAN | 4 | TUNISIA | 4 | ||||
| BURKINA FASO | 7 | ISRAEL | 5 | PALAU | 7 | TURKEY | 3 | ||||
| BURUNDI | 6 | ITALY | 4 | PALESTINE | 5 | TURKMENISTAN | 5 | ||||
| CAMAROON | 6 | IVORY COST | 6 | PANAMA | 5 | TURKS | 6 | ||||
| CAMBODIA | 7 | JAMAICA | 6 | PAPUA NEW GUINEA | 7 | TUVALU | 7 | ||||
| CANADA | 4 | * JAPAN | 4 | PARAGUAY | 5 | U.A.E | 2 | ||||
| CHAD | 6 | JERSEY | 6 | PARIS | 3 | UGANDA | 5 | ||||
| CHILE | 6 | JORDAN | 3 | PERU | 5 | UKRAIN | 5 | ||||
| CHINA | 5 | KAZAKHSTAN | 6 | PHILIPPINES | 4 | UK | 2 | ||||
| COLOMBIA | 6 | KENYA | 5 | PITCAIRNIS | 7 | URUGUAY | 6 | ||||
| COLOMBO | 2 | KIRIBATI | 7 | POLAND | 4 | US VIRGIN ISL | 5 | ||||
| CONGO | 6 | KOREA SOUTH | 4 | PORTUGAL | 4 | USA | 4 | ||||
| COSTA RICA | 6 | KYRGISTAN | 7 | PUERTO RICO | 6 | UZBEKISTAN | 6 | ||||
| CROATIA | 5 | KUWAIT | 3 | QATAR | 3 | VANUATU | 7 | ||||
| CURACAO | 7 | LAOS | 6 | REUNION ISL | 7 | VATICAN CITY | 7 | ||||
| CYPRUS | 4 | LATVIA | 6 | ROMANIA | 5 | VIETNAM | 4 | ||||
| CZECH | 5 | LEBANON | 3 | RUSSIA | 5 | WALES | 4 | ||||
| DENMARK | 4 | LESOTHO | 7 | RWANDA | 6 | WEST BANK | 7 | ||||
| DJIBOUTI | 6 | LIBERIA | 7 | SAMOA | 7 | YEMEN | 4 | ||||
| DOMINICAN | 7 | LIECHTENSTEIN | 7 | SAN MARINO | 7 | ZAIRE | 7 | ||||
| DUBAI | 1 | LITHUANIA | 7 | SAUDI ARABIA | 3 | ZIMBABWE | 5 | ||||
| ECUADOR | 6 | LONDON | 2 | SCOTLAND | 2 | ||||||
| EGYPT | 3 | LUXEMBOURG | 4 | SEIRRA LEONE | 7 | ||||||
Disclaimer
The delivery times specified above are based on normal business conditions. Delays can be expected in logistics due to various safety measures implemented in a number of jurisdictions worldwide as a result of COVID-19.
Note:
- All items are shipped using a tracked service which allows you to track the status of your order door to door.
- If your country / city is not noted above, we still may be able to deliver. For delivery times, please get in touch with us at: [email protected].
Returns Policy
We take the health & safety of our customers very seriously. While the below was our returns and refund policy pre COVID-19, due to the current health risk posed by the pandemic, we now limit the below returns / refunds policies to cover only damages. This is to ensure limited touch points for returns and is aimed at improving the health & safety of our customers and staff. Please check the size details carefully using our size guides on each product’s page. If you have any questions with regards to a design, you can get in touch with us by email on [email protected], WhatsApp 00447862230613 or through our social media profiles on facebook or instagram @emaanqirat or @awrahbyeq. We apologise in advance for any inconvenience caused. We will continue to assess the risk situation and will update our policies accordingly.
Thank you for shopping at Emaan Qirat. If you are not entirely satisfied with your purchase, we are always here to help. In order to process an item you return, please ensure that:
- Notify Customer Services that you wish to return your purchase. Please include the reasons why you are returning and also if you wish to exchange or apply for a refund. Customer Services can be contacted on: [email protected], or on WhatsApp: 00447862230613.
- Please make sure you contact customer services within 3 calendar days from the date you receive your purchase and return the item within 5 calendar days from the date you received your purchase;
- Your item must be unused, tags attached, in the same packaging/box and in the same condition that you received it;
- Ensure that your returned items are in the undamaged original Emaan Qirat branded packaging with all tags attached;
- Include a copy of the receipt or proof of purchase along with your returned item;
- Customers need to ensure they declare their goods as ‘Returns’. Any fees charged as a result of not declaring as returns will be deducted from the refund amount. No deductions will be made if the items are marked clearly as ‘Return’; and
- You will be responsible for paying the shipping costs of your returning your item. This applies to courier arranged by us or if you use a courier of your choice. If you use a courier of your choice, please ensure that it the item can be tracked. Unfortunately we cannot be responsible for items lost in transit and no return/exchange will be processed.
- You will also be responsible for paying the shipping cost of the replacement item.
Refunds Policy
We do not refund. We are happy to exchange your item for another of equal or higher value. This can be in the same design or another design. If the replacement design is more expensive you will need to pay the difference. You cannot exchange for a design with a lesser value to the one being returned.
Exceptions to Returns Policy
For the avoidance of doubt, we will not process a return under the following circumstances:
- The item has been used. Our Quality Control team will examine all returned items for signs of wear, soiling, damage. If any is noticed the return / exchange will not be processed and the customer will be liable for shipping charges to return the design back to them.
- Items purchased as samples for recreating or duplicating our designs. We acknowledge that our designs can be copied and are sometimes used as samples. However we will not accept them back as we consider they have served the intended purpose for which they were purchased.
- Items purchased for resale outside an authorized reseller agreement. If you wish to resell our products kindly get in touch with our sales team at [email protected] or by WhatsApp on 00447862230613. Designs purchased outside a confirmed resale agreement cannot be returned if they do not sell.
Returns Address
We always prioritize our customers, so we have partnered with our courier agents to offer you return addresses in 24 major cities across the world. Please return your item to the address closest to you.
Country Return Name Address Line 1 Address Line 2 Town/ City County/ State Zip / Post Code Telephone
Australia Emaan Qirat AIC 110 Denison Street, Hillsdale CMB 13072 Hillsdale New South Wales 2036 0061293132300
Canada Emaan Qirat 5810 Ambler Drive, Unit 14 CMB 13072 Mississauga Ontario L4W4J5 0019052380440
China Emaan Qirat Unit 1, Building 15, Lane 248 Huqingping Highway Minhang District, Shanghai CMB 13072 Shanghai Shanghai 201105 00864006318388
Egypt Emaan Qirat Aramex,outbound,SNS 4,5 KM From Cairo-Suez Road CMB 13072 Cairo - - 0020233388466
France Emaan Qirat C/O Aramex, Zone de fret 4, 2 Rue Des Voyelles Roissy CDG Cedex 95703 CMB 13072 Roissy CDG cedex Ile-de-France 95703 0033148167600
Georgia Emaan Qirat Aramex Georgia ,45, Navtlughi str. ,380100 CMB 13072 Tbilisi - 380100 00995322776263
Germany Emaan Qirat Sovereign AIC, Spreestrasse 4 CMB 13072 Kelsterbach - 65451 004940226317458
Hong Kong Emaan Qirat Aramex HK LTD – SNS, 1/F, Mapletree Logistics Hub Tsing Yi, 30 Tsing Yi Road CMB 13072 Tsing Yi South Kwai Tsing 999077 0085235567000
India Emaan Qirat Aramex India Pvt Ltd ,31Q Laxmi industries estate, Andheri west CMB 13072 Mumbai Maharashtra 400053 00912233003300
Italy Emaan Qirat Air Express Rep. AIC Via Milano, 9 Pobbiano di Rodano (MI) CMB 13072 Rodano Lombardy 20090 003902926851
Japan Emaan Qirat TOKYO SRC UNIT-A5F Katsushima AIC CMB 13072 Shinagawa-ku Tokyo 140-0012 0081364230866
Jordan Emaan Qirat Aramex main building, Alquds street, Almugablain district CMB 13072 Amman - - 0096265358855
Lebanon Emaan Qirat Mirna Chalouhi Highway, Aramex Bldg CMB 13072 Ad Dikwanah - - 009611518600
Malaysia Emaan Qirat Aramex, Hedgeford Innovation Park ,12C, Jalan Tandang CMB 13072 Petaling Jaya Selangor 46050 0060377878787
Singapore Emaan Qirat AIC Dept no 2 Changi north street 1, #01-02 CMB 13072 Singapore Singapore 498828 006565430300
South Africa Emaan Qirat Aramex No. 1 Quark Crescent, Linbro Business Park CMB 13072 Sandton Gauteng 2065 0027114573000
South Korea Emaan Qirat AIC CJ Logistics Jeongsooyutong BLDG 2FL, Arayukro 37, Gochon-eup CMB 13072 Gimpo-Si Gyeonggi-do 10136 008227001583
Sri Lanka Emaan Qirat Level 12 Parkland Building No 33 Park Street Colombo - 00200 0094117439238
Thailand Emaan Qirat 153 Soi Pridi Banomyong 14, Sukhumvit 71 Rd., Phra Khanong Nuea, Watthana CMB 13072 Bangkok - 10110 006620227070
Turkey Emaan Qirat Aramex International Hava Kargo ve Kurye A.S,
Mimar Sinan cad. Serhat sok. No: 35,
34306 IkitelliCMB 13072 Istanbul Marmara 34306 00902129991222
United Arab Emirates Emaan Qirat Aramex Building ,184 Airport Road, Umm Ramool CMB 13072 Dubai - 0 00971600544000
United Kingdom Emaan Qirat Aramex House Old Bath Road Colnbrook CMB 13072 Slough Berkshire SL3 0NS 00441753210399
United States of America Emaan Qirat 182-21 150th Avenue CMB 13072 Springfield Gardens New York 11413 0017185538740